If you regularly visit this page you probably know that we love to address common questions raised by our existing and potential users as well as provide you with helpful tips regarding your web hosting account and the Internet. Today we would like to discuss 401 Errors. If you are a common user of the Internet, you may have run into this error once or twice before. A 401 error indicates that the login credentials provided by the user are not being accepted by the server.
When you are trying to enter a password protected folder, you must log in with the correct username and password. If either one is incorrect, you will be prompted to log in again. You will be given three attempts and then you will see the 401 error code. Be sure you are typing in the correct information. Also, make sure CAPS lock is not on. Often times, this is the reason for the error. When password protecting a folder, be sure you have added the user and password to the password protected folder.
If you are certain the information you are using is correct, please give us a call or send us an email so that we may diagnose this issue in order to provide an appropriate resolution.