Who are you, Customers?? We want to know!

So I'm hoping that a few of you have had an opportunity to try out our QuickStart Wizard, which we launched a couple weeks ago. If not, I encourage you to log into your control panel and try it out. We want all the feedback we can get because it's important to us that we construct tools in a way that enables you to get your account set up easily.

As a starting point, last week we actually brought a few customers into our offices to record and test the usability of both the QuickStart Wizard and our registration process. We used Webex to record their entire experience--yes, we analyzed every mouse click--and stumbled upon some interesting findings. I won't get into specifics for these tools at this point, since it's too early to definitively say what's working and what's not, but I think it's fair to say that we can't always predict what our customers will do and think ...

Because we're not mind-readers, but we want to know what you're thinking, I'm happy to announce that, at the directive of our new Director of Customer Experience (yay!), we've started a few rounds of customer focus groups, aimed to help us dissect the diverse brains of our subjects--ahem--customers. The goal of these sessions is to figure out a few different things:

• who our customers are
• why our customers choose us
• what our customers want
• what our customers aren't getting from us that we can improve/provide to them

So far, I think we've validated our suspicion that the type of customer we attract runs the gamut--anywhere from those who are completely new to web hosting and are trying to get their business online for the first time, to people who have been doing this since 1998 and have about 15 accounts with us. In addition, we learned that many of our customers choose us based upon the price/quality balance, which we see as a pretty nice compliment. When it comes to what customers want, as you might have guessed, these answers vary based upon experience level. As many of our preliminary findings have shown, we need to dig into these responses a bit more to determine who, exactly, our different user personas are, and what we can do to help satisfy each type of need.

One overarching theme we've found so far is that we provide a lot of services our customers don't know about. For instance, if you're worried about knowing when your site and/or email might be experiencing a service interruption (yes, I am admitting that they *do* happen from time to time ...), did you know that you can get updates sent to your email account on file via our CAML? (Pronounced "Camel," CAML is our "Customer Alert Mailing List.") This email notification basically lets you know that we've posted an Important System Alert in our Support Center, and that your site and/or email may be affected. We update these alerts as changes occur to keep you informed about the state of your account. To sign up to receive CAMLs, visit our Support Center and click the link below our Important System Notices that says, "Receive System Alerts via e-mail."

Another request we got was for more simplicity in our control panel. (Of course, that was said on the heels of one customer, who was more familiar with our services, indicating that he found our control panel to be very easy to navigate.) I'm not advocating that our control panel is the simplest tool to use (in fact, we're currently devising a strategy to improve the functionality/simplicity of the layout--so stay tuned), but did you know that we offer different control panel interfaces? We have four different control panel "skins," which you can customize to a certain degree. Just click on the "Preferences" link at the top of the control panel, and you'll see that you have four different layout options from which to choose: icon, icon plus, text, and text plus. We've even created an animated tutorial to guide you through your options for layout and customization.

Which brings me to my final point for the evening. We have lots of tutorials. And lots of help information in our Knowledgebase. I'm not saying we'll have everything you need in there to assist you with your account, but I just wanted to call out the fact that we do have online resources to help, and they're probably worth at least a look-see.

The bottom line here is that we want you to "help us help you." We realize we need to do a better job communicating some of the resources we have to offer, but it's also important that customers fill out our surveys to let us know what is, and what isn't, working. We cherish your feedback--both the good and the bad. So please keep it coming.

vDeck Login on our Homepage

Our users can now login to vDeck 3.0 from our homepage - www.IPOWERWEB.com.
Below is an image of the customer login link along our left-hand border.

The One Year Anniversary of the IPOWERWEB Web Hosting Blog

Believe it or not, one year has passed since we launched the IPOWERWEB Blog. We would like to thank all of our readers for your feedback and support. Make sure to keep visiting our blog and the IPOWERWEB web site.

Always Remember to Update Your Information

Every web site should have an "About Us" section, providing users with information about your company. A typical "About Us" section includes your company's history, mission, and contact information.
Your site should never have outdated contact information. If you ever move, change email addresses, and/or change your phone number - make sure to update your web site. Here is IPOWERWEB's "About Us" page and it is always up to date.

IPOWERWEB's Business Pro Plan - Always a Great Deal

We recently discontinued our popular Valentine's Day Web Hosting Sale - where the Business Pro plan was selling for $4.95 per month. Due to the popularity of the sale we decided to extend it for 12 days past its initial expiration date. Regardless of the sale, any time is the perfect time to get a new IPOWERWEB web hosting account. Since the first day we started hosting web sites we placed great emphasis on customer satisfaction. At IPOWERWEB we work extremely hard to make sure that you never have to consider hosting your web site with any other web hosting provider. The web hosting industry is filled with web hosting providers wanting your business - at IPOWERWEB we understand this and do our absolute best to make sure you never even have to consider hosting your web site with another provider.
If you were unable to take advantage of our recent sale, don't worry. IPOWERWEB web hosting plans are still very affordable. Our Business Pro plan is only $7.95 per month with a one year package and $6.95 per month with a two year plan. The Business Pro plan has never been priced over the yearly price of $7.95 and we never plan on raising our prices. In order to learn more about our products and services you can always call us at 888-511-HOST or by visiting our web site...www.IPOWERWEB.com.

IPOWERWEB in February 2004

Have you ever wondered what IPOWERWEB was like in the past? How about 2004?
Well, in February 2004 IPOWERWEB had about 170,000 customers compared to the over 700,000 users we have in February 2008. Our main web hosting plan, the Business Pro plan, was only $7.95 per month - but guess what, the Business Pro plan still costs only $7.95 per month. With an increase in users from 2004-2008 we also increased the features included with every Business Pro package. For example, our Business Pro came with 200mb of disk space and 150 POP email accounts. But one thing definitely did not change during the past 4 years (or even since our first day in business) and that is our dedication to customer service. We work very hard to make sure we exceed the expectations of every user.
If you are curious to see what the IPOWERWEB homepage looked like in February 2004 - here you go.

Web Hosting For Families

Having a web site is a wonderful way to communicate with your friends and family. You could provide people with updates on what’s going on in your life, share videos and photos, and much more. Web sites have simplified the communication barrier and have made it much easier for people to communicate, regardless of their locations in the world. People don’t remain in the same location forever and web sites are a great way to stay connected. IPOWERWEB servers are not only reliable; they are very fast as well. If you and your family wish to create a web site, IPOWERWEB is the right hosting provider for you. Every Business Pro plan allows you to host up to 25 different domain names on just one account. Yes, 25 domain names can be hosted for as low as $6.95 per month.

Hosting That’s Ready To Handle Spikes in Traffic

Web sites like Digg and Facebook can help your web site gain traffic fast. An example of a spike in traffic is when your web site averages about 1,000 visitors a day then for some reason you find the number of your visitors increase to 8,000 for some reason. Spikes in traffic may be great, but they are even better when they last for a long time. Regardless of the length of your surge in traffic, at IPOWERWEB we are hear to support you and your web site. We work very hard to make sure no web site goes down, because if your web site is down no person can learn about the products or services you offer. Web site uptime is very important and at IPOWERWEB we are able to handle all spikes in traffic. So if for some reason, you find a large amount of people on your site following the Super Bowl game this Sunday – IPOWERWEB will handle the spike in traffic. It’s your job to send the visitors to your web site and it is our job to support your web site to make sure all of your visitors have the best experience possible.

Ending January

Believe it or not, February is right around the corner. We have one day left in the month of January. Don't forget that we are in a leap year and will add an extra day to the month of February and if you are wondering whether or not IPOWERWEB support will be available on February 29th - the answer is yes. IPOWERWEB support is available by phone or via email all the time.

Secure User Information With IPOWERWEB

We understand that the Web can be a scary place for many people, particularly beginners to the Web. We regularly hear stories of hackers stealing important and highly valuable customer information from many Internet companies. Even the best companies that spend millions (in some cases even billions) of dollars on information security still may experience a breach in security. At IPOWERWEB we can tell you that we have never sold or released any customer information and do our best to make sure this never happens. We have protected our user information with layers of highly advanced security technologies and take great pride in the fact that all of our users are protected.

Stress Free Web Hosting

If you are new to the Internet or web hosting you may feel somewhat intimidated when you first try to get acquainted with the Web. It may take time to understand and feel comfortable with the Internet and/or web hosting, although over time it should not be a stressful aspect of your life. At IPOWERWEB we work hard to provide the best web hosting services on the planet, this means affordable, reliable, and stress free web hosting for all people. If you have ever hosted a web site with another web site hosting provider, you may feel that web hosting is very complicated and not an easy thing. If you host your web site with IPOWERWEB, it is clearly different. We work to exceed and consistently over-deliver all expectations and work hard to be the greatest web hosting provider in the world.  Stress is not good for anyone and web hosting should never add stress to any persons life. If your current web hosting provider is stressing you out, switch to IPOWERWEB and experience the way web hosting should be. Our plans are affordable and our support is the best. To get started with IPOWERWEB give us a call to learn more about our plans, we are available 24x7 at 888-511-HOST.

Deliver on Promises

At IPOWERWEB we work hard to remain the world's best web hosting provider. We are take great pride in knowing that over 700,000 people throughout the world trust us as their web hosting provider. 

Selling to consumers is not a simple task and generally companies need to make big promises in order to lure customers. At IPOWERWEB it could be said that we do the same. We make many promises to our users as well as potential users, but what makes us different is that we deliver on all of our promises. 

All of our web hosting plans come with our award-winning 24x7 toll-free email and telephone support, an unconditional 30-day money back guarantee, and the most reliable web hosting servers on the planet. These are just a small number of promises we make and keep for our web hosting users, if you wish to learn more about IPOWERWEB and how we operate to be the best web hosting provider in the world, please visit our web site, IPOWERWEB.com.

As a consumer it is not a simple task to differentiate between companies that are truly exceptional with companies that lie about being great. In the case of IPOWERWEB, a great way to understand how popular and great we are is to look at the overall number of users we have. Over a million people use IPOWERWEB for domain name and web hosting services. Over 700,000 of these people use IPOWERWEB as their web site hosting provider. 

You cannot go wrong with having IPOWERWEB host your web site. We offer solutions for all different types of people and businesses and we truly deliver on all of our promises.

IPOWERWEB Pricing Information

For many the price of a product dictates whether or not that product will be purchased. Of course the quality and level of support is important when it comes to buying web hosting - although we are always seeking the best deal possible. Therefore when it comes to IPOWERWEB web hosting plans and our prices, we have done our best to make sure our plans are as cheap as they can possibly be and that you won't find a different price for our web hosting plans anywhere else. This also means that we have not and will never increase the price of our web hosting plans. The price you see on our web site is the price you will pay for our web hosting products and we guarantee that our IPOWERWEB web hosting plan cannot be found elsewhere for a cheaper price. If your web hosting plan was purchased through IPOWERWEB and you are receiving support from IPOWERWEB, in terms of technical and customer support, you will get the best deal for our web hosting via our web site.

Since providing hosting for our first customer web site in October 2001, we never increased the price of our Business Pro or Windows Pro web hosting plans, our two most popular web hosting solutions. IPOWERWEB is one of the world's fastest growing web hosting companies, this is largely due to the success of both our Business Pro and Windows Pro web hosting plans. If you are in need of a web hosting plan, either the Business Pro or Windows Pro will exceed your needs.

No Breaks

We make it clear on every page of our web site, we have a toll-free telephone number and we are always available to help you. At IPOWERWEB we never take a holiday or time off from helping our users with their web sites. No matter what time it is or what day it is, we are always available. All you have to do is give us a call at 888-511-HOST or email us. We never take breaks at IPOWERWEB, if you need help with your web site - we are available. Even on new years eve as well as on new years day we will be ready to serve you.

IPOWERWEB Hosting Always on Sale

The days following Christmas are extremely busy shopping days. Many people shop at retail stores during this time but e-commerce web sites are quite busy as well. Every web site hosted by IPOWERWEB is prepared for increases in traffic, even during the holiday season. 

If you are looking to purchase IPOWERWEB web hosting and are wondering if our web hosting plans will go on sale following the holiday season, never forget that IPOWERWEB web hosting is always on sale. For only $7.95 per month you can get your very own Business Pro web hosting plan, the world's most popular web hosting solution. Each Business Pro web hosting plan enables you to host up to 25 different web sites. YES, you can host 25 absolutely different web sites with just one Business Pro plan that costs only $7.95 per month. 

We rarely discount the price of our Business Pro web hosting solution due to its already affordable price. Our Business Pro plan is priced at the lowest price possible in order to provide everyone in the world a greater opportunity to gain a presence on the Web. 

It's not right to pay hundreds or even thousands of dollars per month in order to have just one web site. With IPOWERWEB you can have 25 different web sites hosted and pay less than $10 per month. Choosing a IPOWERWEB as your web hosting provider is a great decision. The best deal for IPOWERWEB web hosting is always at our web site www.IPOWERWEB.com or by calling us at 888-511-HOST. 

Websites For Lawyers

If you are a lawyer or in the legal industry, you surely understand that having a web site is a necessity. If you need a web site or are looking to switch your web hosting provider, IPOWERWEB is the right host for you. We host over 700,000 web sites and our BusinessPro plan is the ideal web hosting solution for every lawyer. Every BusinessPro plan comes with a free domain name, our 24x7 award-winning customer support, our easy-to-use web builder, tons of disk space, 2500 unique email accounts, marketing tools, and much more. 

IPOWERWEB hosted web sites are prepared for success. Gaining a significant presence on the Web is not a simple task, although with an IPOWERWEB hosted web site along with the wonderful tools within your vDeck control panel - Internet marketing has never been so easy. Visibility on the major search engines are vital and your IPOWERWEB hosted web site will help you gain a major presence on every major search engine like Google, MSN, and Yahoo. If you wish to learn more about IPOWERWEB web hosting and how a web site can help your business, give us a call at 888-511-HOST.

Let Us Know What You Want In 2008

We only have a few days left until the end of 2007 and the beginning of 2008. We at IPOWERWEB have a lot in store for you and your web site in 2008 and are looking forward to the upcoming year. We are the world's best web hosting provider because of our users. In less than 7 years we host over 700,000 web sites and we attribute our success to our users, without our users we would not be IPOWERWEB - the leader in web hosting. 

Since day 1 we placed great emphasis on customer support and satisfaction. Our goal is to be the best the world's best web hosting provider and happy customers makes us happy. We love feedback from our users. If you have anything you would like to say about IPOWERWEB, let us know. Give us a call or email us and tell us what you think. 

If you have any specific requests from us or would like to see something new added to all of our web hosting plans, let us know. User feedback is vital and we highly value everything our users have to say. 2008 will be a wonderful year for IPOWERWEB and all of our users. As we said earlier, we have a lot of great additions planned for the upcoming year. We wish all of our readers and IPOWERWEB hosting users a happy, healthy, and successful new year. If you ever need help with your web site, always remember that we are always by the phone and ready to serve all of our users.

New Year, Same Great Web Hosting

We are about to say goodbye to the year of 2007. A year that has brought about a wonderful expansion to the use and functionality of the Internet. Years ago people would say, "The Internet is the future". The future is now here and has been here, we have only seen an amazing expansion of the Internet. 2007 has been a great year for IPOWERWEB and many of our users have reaped the benefits of hosting their web site(s) with us and we are very excited to enter 2008. We got our first web hosting client in October of 2001 and now in 2007 we host well over 700,000 active web sites and we continue to grow. 

We would like to thank all of our web hosting users for choosing IPOWERWEB as their web hosting provider and we can assure you that the best web hosting will only get better in 2008. We will be releasing new products and services in 2008 as well as improving our operations as a whole, something practically every business in this world can use. If you ever need anything don't forget that we are available 24x7.

Have a Safe Holiday Weekend

We at IPOWERWEB would like to wish all our readers a happy and healthy holiday weekend. If you decide to drink any alcoholic beverages, please do not drive. As always, IPOWERWEB will be available throughout the holiday weekend and as well on new years. IPOWERWEB never closes and we are always to available to answer any questions you may have via telephone, email and chat. 

Most Reliable Web Hosting Provider for November 2007

Every month Netcraft provides a list of the most reliable web hosting companies from the previous month. For the month of November 2007, IPOWERWEB made Netcraft's Top 10 list of most reliable web hosting providers again. IPOWERWEB was ranked 7th on the global list of most reliable web hosting providers, which includes every major web hosting provider. 

This is a great accomplishment for IPOWERWEB, for IPOWERWEB has made the list almost every month since coming into business in October 2001. 

If you are considering hosting your web site with IPOWERWEB, the reports by Netcraft should be a good indicator of how reliable and fast your web site would be if it were hosted by IPOWERWEB.