Thursday, May 24, 2007

Support Emails

When will you receive a response once you email support?
Some hosts market themselves on the point that they respond extremely fast to customer emails. This would be a great reason to go with that certain company but once you become their customer they seem to be the slowest people to answer emails. Well it may seem like use sent your question via post mail and are waiting for a response from a messanger on horseback.
So as a paying web hosting customer you should expect to receive a timely response to your email(s), correct? Very true, at iPowerWeb we strive to respond to most emails within 24 hours although we generally respond much faster; probably even faster than the next time you check your inbox. So if you are emailing iPowerWeb for any customer support issue, don't worry about the response time - our support team is working 24 hours a day seven days a week to help customers just like yourself.

1 comment:

Anonymous said...

This is so interesting because I just received a response to an email I sent to your support department less than an hour ago. Nice job!!