Thursday, August 14, 2008

RatePoint partnership

One way to sweeten customer experience is by demonstrating that you welcome and are receptive to feedback. And nothing says "good business" like receiving positive reviews--it's direct proof of your success! In an effort to help you solicit and display customer feedback on your site, we've partnered with a company called RatePoint--and as a valued IPOWER customer, you have access to a 60-day trial membership. If you haven't activated your free trial yet, learn more about it.

RatePoint provides an official "consumer-approved" seal for your site that visitors can click on to read real reviews, as well as submit their own. You then approve positive reviews, which posts them to your site, or respond to any negative feedback privately through the RatePoint-moderated dispute resolution process.

Plus, you can solicit additional feedback through a suite of RatePoint's site tools, which include customer feedback buttons and popups, auto-generated e-mails, customized surveys and more!

You can increase customer retention and show your visitors that you're a company that's worth doing business with by trying RatePoint, free for 60 days.

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